The Ins And Outs of How We Do Business
Frequently asked questions
HOW LONG WILL IT TAKE KENASON TO CLEAN MY CARPETED FLOORS?
On average, it will take approximately 10- 20 minutes per room. This time can vary greatly depending on how dirty the carpet is, and if any necessary spot removal treatments are required.
HOW LONG WILL IT TAKE KENASON TO CLEAN MY TILE & GROUT?
On average, it will take approximately one hour for every 500 sq. feet of tile. The time can vary greatly depending on how dirty the grout lines are.
WHAT FLOOR CLEANING METHOD DOES KENASON USE?
The best floor cleaning method is the hot water extraction method using truck mounted machinery. This method will keep your floors cleaned just like new and they will maintain a fresher feel for longer than any other method.
WHAT IS THE DIFFERENCE BETWEEN DO-IT-YOURSELF AND THE KENASON TRUCK MOUNTED MACHINERY?
Any do-it-yourself machines that exist aren’t as powerful as the truck mounted machines since they have to be lighter and the truck mounted machines are much more efficient especially when operated by one of our trained professionals. You will be able to wait longer to clean your floors again with the truck mounted machinery as well, so the costs will be about the same either way. Your floors will benefit more from truck mounted machinery immediately and in the long run.
WILL KENASON’S WATER EXTRACTION METHOD RUIN MY CARPET?
Modern carpet technology is basically water resistant, and the limited amount of water used in our cleaning process is 95% removed by high powered truck mounted extraction.
HOW SOON CAN I WALK ON THE CARPET OR TILE AFTER A KENASON CLEANING?
You may walk on your carpets or tile once they are dried out completely. Our cleaners will let you know whether you can step on it as soon as they are done, and most of the time it will be nearly dry once they are finished. However, we would recommend you walk on it with clean feet or clean socks to make sure you don’t add any dirt down in it right after all of the dirt and grime has been removed (if your grout has been sealed, we recommend that you stay off of it for 30 minutes to 1 hour to allow the sealer to completely soak in).
HOW SOON IS IT SAFE TO LET MY CHILDREN OR PETS ON THE FLOORS AFTER KENASON CLEANS THEM?
Your carpet and tile may be walked on with clean feet or socks while wet, but please be careful on wet tile. Since we use natural cleaning products we leave absolutely no residue on the floors, thus it is safe to be on. Activity on the carpet should be limited to this foot traffic until the carpet is dry.
SHOULD I VACUUM MY CARPET BEFORE KENASON CLEANS THEM?
Yes please. Cleaning your carpet before the cleaners arrive makes it easier for the cleaners to pinpoint the dirtier spots and make the cleaning process get deeper down into the carpet. The cleaning solutions won’t have to fight through extra layers of dirt that could easily be removed by vacuuming.
DO I NEED TO MOVE MY FURNITURE BEFORE KENASON ARRIVES?
Our technicians will either clean around the furniture or, if you wish to move it yourself, we will clean the entire room. Due to the risk of injury and liability, our technicians do not move large furniture or breakables. We can move small end tables, etc. We cannot move entertainment centers, bookshelves, beds, or anything else that is heavy or has breakables on it.
HOW OFTEN SHOULD I HAVE KENASON PROFESSIONALLY CLEAN MY CARPETS?
Having your carpets professionally cleaned a minimum of once a year is recommended. However, if your carpets have high traffic or if you own pets that bring in dirt or shed a lot, it’s better to do it at least twice a year. We would say about once every 4 months or so if you have high traffic and pets, this way you can keep your carpets cleaned before the dirt and grime adds up too much over time.
DO I HAVE TO BE HOME WHILE MY FLOORS ARE BEING CLEANED BY KENASON?
It is not necessary that you be home while your floors are cleaned because our cleaning technicians are thoroughly trained and background checked professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your floors. If you won’t be around we do require a cell phone number where you can be reached
WHAT SHOULD I DO IF THE STAINS THAT WERE CLEANED REAPPEAR?
Although most carpet stains that are removed do not reappear it’s possible. For example, deep stains in carpet backing may wick back to the surface. If this happens within three days, please give us a call and we will come back out for no extra charge.
WHAT CAN I DO ABOUT ACCIDENTS THAT HAPPEN AFTER KENASON HAS FINISHED AND LEAVES?
We offer every customer a FREE sample bottle of our special carpet cleaning formula to clean up those accidents that happen in between professional cleanings.